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ancestry problem.

ProfilePosted byOptionsPost Date

Gypsy

Gypsy Report 20 Nov 2005 20:12

Do you have a spam folder? The emails could be in there. Pat

Heather

Heather Report 20 Nov 2005 20:10

Sounds stupid, but did you sub to the uk or usa site? Are you going to the right one to log on? Have another go - you know your password do you?

Sue

Sue Report 20 Nov 2005 19:56

nudge for the evening shift!!!!

Sue

Sue Report 20 Nov 2005 15:59

++

Sue

Sue Report 20 Nov 2005 14:47

I've checked junk e-mails---nothing!! Must have disappeared in the thick fog that we have here at the moment.

Sue

Sue Report 20 Nov 2005 14:43

My main worry is that I gave my credit card details and I really don't want to be charged for something I haven't got. It always seems to happen to me!

Jeanette

Jeanette Report 20 Nov 2005 13:21

when I first joined I had an email from them also saying what my username was and password which I could change on site to an easier one which I did. have a look in your junk mail incase its gone there. Jeanette

Jeanette

Jeanette Report 20 Nov 2005 13:19

I doubt if you will get that until tomorrow Jeanette

Sue

Sue Report 20 Nov 2005 12:49

I've just sent a HELP E-mail to them, maybe I will get a reply from that. Here's hoping!!!!

Sue

Sue Report 20 Nov 2005 12:47

I didn't get an e-mail to say that I have paid but they told me a user name and said that payment had been accepted. They even let me search the site last night-and you can't do that unless you subscribe!

Jeanette

Jeanette Report 20 Nov 2005 12:44

they normally send you an email when subscription is done saying you have paid have you got 2 emails? have you logged in on right one? normally send out password when forgotten straight away Jeanette

Sue

Sue Report 20 Nov 2005 12:42

I have- still no reply.

Sue

Sue Report 20 Nov 2005 12:32

I joined Ancestry last night, but this morning I cannot log into it. They supposedly e-mailed me when I pressed the forgotten password button but that was over 2 hrs ago and no e-mail has arrived. Help. I wonder if my subscription was accepted(it was o.k. last night) Any suggestions????