Genealogy Chat

Hi, I'm having a problem getting all the coulours to print, the black and the blue are fine but the red and yellow don't want to know??? DIL and I have tried everything we know including letting cartridges stand on damp cloth..........now contacted Lexmark for advice, but no reply as yet. Wondered if someone knew the magic words??? Lin

silly question I am sure but have you checked how much ink is in the cartridge my colour goes strange when it is low on ink. Irene

Colour level is fine Irene thanks for asking, Lin

Assuming there is ink in the cartridges... Try running a Head Clean It may be a button on your printer, or it may be accessed via Printer Properties. Start > Control Panel > Printers - Right click on the printer and select Properties, go through the tabs to find one for tools or utilities. If this doesn't work, this is what I used to do with a termpermental Epson I had. Create a page of large bold Xs in word. Change the font colour for the one you are having problem with. Print the page 4 or 5 times. The quality gradulally improved. Re-use the paper at first! If it doesn't respond to head clean or pages of Xs, then you will probably need to get new cartridges. Some printer cartridges are VERY fussy about how they are stored. Don't just fling them in a drawer. Make sure they are the right way up for at least 24 hours before installing them. Lx

What model is it lin? Steve

Hi Steve.... It's the Lexmark X1190......1100 series. Lin

Ok LIn Steve

nudging for Steve

Carried out the suggestions by Linda, Yellow and red still refusing to play??? Lin

Lin pm on its way Steve

Thanks everyone for the suggestions and help and taking the time out for me. Lin

The thing with color cartridges is that often a portion of the ink jet is used up and it's no longer able to mesh to print out all colors unless replaced. If you've never done so before, try visiting the Lexmark official website - address can be Googled. Once on the site look for SUPPORT, DOWNLOADS and/or DRIVERS. (You can also input the model number of your printer in the sites 'search' feature.) If there are new DRIVERS available for your printer, download and install them and then restart your PC....the problem with your PC could be just a simple upgrade that is needed. Judy

Judy, Thankyou for the useful info you have supplied. Presently waiting for response from Lexmark re problem. If no joy there, will go ahead and try your suggestions. Thanks again, Lin